Answer a card chargeback with compelling evidence

Practice the sequence you already learned for “Answer a card chargeback with compelling evidence” until the order feels automatic. Drill card-network chargeback order from merchant-ops training. The representment is not filed until the reason code, the evidence packet, and the deadline are matched.

1. Read the reason code and the due date.
2. Collect the receipt, AVS/CVV, delivery proof, and terms the code requires.
3. Write a concise rebuttal tied to that code.
4. Upload through the acquirer before the deadline.
5. Stop the product if the case is lost and fraud is confirmed.
6. Do not send a generic customer-is-lying letter without the evidence list.